The best way to report a missed collection or other problem with your curbside service is to call us at 784-2350 before 3:00pm the day of your missed collection.
Trash and recyclables, including yard wastes, should be placed along the curbs or alleyways not later than 7:00am on the day of collection.
Additionally, please realize that recycling, yard waste, and trash are collected by different trucks that come to your neighborhood at different times of the day.
Recycling is collected by two different trucks, one for paper, cans, plastics, cardboard, etc., and another for yard waste. These trucks look just like regular trash trucks. The recycling, trash, and yard waste trucks may make collections in your neighborhood until 6:00 p.m. So, before you report a missed collection, please be sure that you have allowed adequate time for the collection to occur.
If your collection did not occur, leave your items at the curb, and call 784-2350 to tell us about it. Our supervisor will look into the problem as quickly as possible.